In
our pursuit of providing enhanced service, satisfaction and
value, Pinnacle Hospitality's business philosophy focuses on
four key initiatives:
Success Factors
| Business
Strategy | Business
Processes | ScoreCard
I.
Success Factors
-
Customer Satisfaction
We seek to build loyalty among our customers by anticipating,
satisfying and delighting their ever-changing needs. Guidelines
insure continued consistency to enhance customer satisfaction
and return intent.
- Team
Satisfaction
We seek to build loyalty among our team-members by providing
training, career opportunities, and a sense of pride in
their jobs. We encourage an entrepreneurial spirit, empowerment
and job satisfaction.
-
Strategic Partners
We will work with our vendors, suppliers and contractors
to provide the best possible products and services.
-
Quality Standards
Our stakeholders shall find our facilities to be well-maintained,
fully functional, pleasant, clean, and comfortable. Operating
programs and policies insure that the product will always
be contemporary.
-
Brand Management
We will maintain consistency in brand standards. We monitor
the brand performance by consistently interacting with reservations,
marketing, quality assurance, etc.
- Administrative
Standards
Internal control measures insure high administrative standards.
An audit review process insures compliance with regulatory
requirements, company policies and standard operating procedures.
- Profit
Standards
We will provide guidance to exceed profit expectations by
revenue maximization techniques and cost-control actions.
A comprehensive review process insures proactive steps that
assist business management.
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